Refund policy

At The Pawtique, we are committed to providing high-quality products. This policy is in accordance with the Consumer Protection Act 68 of 2008 (CPA).


✅ 1. Defective / Faulty Products (CPA Section 56)

If your product is:

  • Defective
  • Damaged
  • Not fit for its intended purpose
  • Not as described

You are entitled to:

  • A repair,
  • A replacement, or
  • A full refund

within 6 months of delivery.  

📌 Important:

  • The choice of remedy (refund/repair/replacement) is the customer’s right under the CPA.  
  • ElevateFit will cover return shipping costs for valid defective claims.  


🔄 2. Non-Defective Returns (Change of Mind)

  • Returns for change of mind are NOT legally required under South African law.  
  • However, ElevateFit may allow returns at our discretion within 7 days of delivery, provided:
    • The item is unused
    • In original packaging
    • In resellable condition

📌 If approved:

  • A store credit or exchange may be issued
  • Return shipping is the customer’s responsibility


📦 3. Cooling-Off Period (Online / Direct Marketing)

If your purchase qualifies under direct marketing:

  • You may cancel within 5 business days of receiving your order
  • You will receive a full refund
  • Return shipping costs may apply to the customer  


🚫 4. Items Not Eligible for Return

We reserve the right to refuse returns if:

  • The item has been used, worn, or damaged by misuse
  • The product was purchased on clearance or marked “non-returnable” (unless defective)
  • Hygiene-sensitive products (if applicable) have been opened


📬 5. Return Process

To initiate a return:

  1. Email us at [your email] with:
    • Order number
    • Reason for return
    • Photos (if defective)
  2. Wait for approval before sending the item back
  3. Use the provided return instructions

📌 Unauthorized returns may not be accepted.


💳 6. Refunds

  • Approved refunds are processed within 7–10 business days
  • Refunds will be issued via the original payment method
  • Shipping fees are non-refundable, except in cases of defective products


⚠️ 7. Limitation of Liability

  • ElevateFit is not responsible for damage caused by:
    • Improper use
    • Failure to follow instructions
    • Normal wear and tear
  • We are not liable for delays in processing returns caused by third parties (e.g., couriers)

📌 Note: This clause cannot override CPA rights, but helps protect you in non-CPA situations.


⚖️ 8. Your CPA Rights

Nothing in this policy limits your rights under the Consumer Protection Act. If there is a conflict, the CPA will apply.